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Amenities

Policies

Written Cancellation Policy

WINTER: Reservations cancelled more than 30 days prior to arrival (45 days prior to arrival for December 21, 2024 through January 4, 2025 reservations) forfeit initial 10% lodging deposit, airfare, travel insurance, and processing fee. Reservations cancelled within 30 days prior to arrival (45 days prior to arrival for December 21, 2024 through January 4, 2025 reservations) are nonrefundable. SUMMER: Airfare, travel insurance, and processing fee are nonrefundable. Reservations cancelled more than 14 days prior to arrival are refundable less a $25 cancellation fee per lodging unit, airfare, travel insurance, and processing fee. Reservations cancelled within 14 days of arrival are nonrefundable. ALL RESERVATIONS: Additions are allowed at any time prior to arrival, allowable changes resulting in a decrease in your reservation may be subject to a change fee. Changing properties is never an allowable change. If multiple units are included on a reservation, canceling one or more of those units is not an allowable change and is subject to cancellation penalties. Allowable changes may be assessed a $25 fee per change. All changes subject to availability, cancellation policies, and may affect package price and promotion. Taxes are subject to change. Airline tickets are always nonrefundable and nontransferable. Once ticket is purchased, name cannot be changed. Passenger is responsible for all change fees and/or fare increases associated with reservation changes. Preassigned seating is not guaranteed. We recommend passengers reconfirm their reservation directly with the airline 24 hours prior to travel. Additional restrictions may apply.

Written Deposit Policy

WINTER: 10% of lodging cost and full payment for airfare, travel insurance, and processing fee due at the time of booking; full and final payment due 30 days prior to arrival (45 days prior to arrival December 21, 2024 through January 4, 2025 reservations). SUMMER: One night lodging deposit per unit and full payment for airfare, travel insurance, and processing fee due at the time of booking; final payment due 14 days prior to arrival.

Check In

4:00pm. If checking in after 11:00 p.m., enter the east side of the building and call Security Plus at 879-4169 on the pay phone. Instructions will be on the front door. The front desk is open 24 hours a day.

Check Out

10:00am. Luggage storage, shower and changing facilities with clean towels are available at all times. All property amenities are available to guests after check-out on the day of departure.

Children

Additional person charges do not apply for children age 17 years and under.

Other Policy

Effective December 1, 2023 Parking at Gravity Haus Steamboat is very limited. Starting December 1, 2023, the new nightly parking fees will be $40 for both members and non-members.

Pets Policy

We love well-behaved pets and encourage you to bring up to two furry friends, 40-pound maximum each, during your stay. In order to ensure that all of our guests have an enjoyable stay while in residence, we ask pet parents to sign a pet agreement at check-in. Our pet fee is non-refundable $125 + tax per stay, payable at check-in, to cover cleaning charges to the guest room after your departure. Pets may not be left unattended in the room, must be leashed at all times, and owners must clean up after them. Guest will assume financial responsibility for any damage that occurs due to leaving pet unattended at any time and will incur a fee for all instances of complaints related to pet causing a disturbance to other guests. • Management reserves the right to terminate the guest reservation as a result of Pet Policy violations. Additional Pet Information: • Usage of pet rooms is limited and based upon availability. In order to guarantee availability, notification of pet’s arrival must be received at the time of booking. • Breed restrictions will apply. Restricted breeds include but are not limited to: Rottweiler, Doberman Pincher, Chow, Akita and Pit Bull.